Frequently Asked Questions (FAQ)

1. How do I make a hotel reservation?

To book a hotel room, enter your destination, check-in and check-out dates, and the number of guests on our homepage. Browse the available options, select your preferred hotel, and follow the prompts to complete your reservation.

2. How can I modify or cancel my reservation?

Log in to your account, go to the "My Reservations" section, and select the booking you wish to modify or cancel. Follow the instructions provided. If you encounter issues, contact our customer support team for assistance.

3. What is the hotel’s cancellation policy?

Cancellation policies vary by hotel. you can cancel within a specified period before your check-in date for a full refund.

4. Is a deposit required to book a room?

Some hotels require Full payments to secure your booking. This deposit is usually applied to your total bill or refunded if you cancel according to the hotel's policy.

5. What payment methods do you accept?

We accept Local Modes where some hotels may also accept other payment methods; please check the payment options available during booking.

6. Can I request special accommodations or preferences?

Yes, you can request special accommodations such as a specific room type, bed preference, or accessibility features during the booking process. Note that while we will make every effort to accommodate your requests, they are subject to availability and hotel approval.

7. What are the check-in and check-out times?

Check-in and check-out times vary by hotel. This information will be provided in your booking confirmation. If you need to check in early or check out late, please contact us directly to request availability from the specific hotel.

8. How do I find out if a hotel offers amenities like breakfast, parking, or Wi-Fi?

Hotel amenities are listed on the hotel’s page during the booking process. You can also view this information in your reservation confirmation email or contact the hotel directly for specific inquiries.

9. Is the hotel pet-friendly?

Pet policies vary by hotel. You can check if a hotel is pet-friendly on its page during the booking process or contact bonfire adventures directly to confirm on your behalf if their pet policy and any associated fees.

10. How do I track my reservation?

After booking, you will receive a confirmation email with your reservation details. You can track and manage your reservation by logging into your account and navigating to the "My Reservations" section or call us for assistance.

11. What should I do if I don't receive a confirmation email?

Check your spam or junk mail folder for the confirmation email. If you still cannot find it, contact our customer support team with your booking details, and we will resend your confirmation.

12. Can I book a hotel room for someone else?

Yes, you can book a room for someone else. During the booking process, you can provide the guest’s details and indicate that you are booking on their behalf. The guest will need to provide the booking confirmation upon check-in.

13. Are there any additional fees or taxes?

Some hotels may charge additional fees or taxes not included in the room rate. This information will be provided during the booking process and in your confirmation email. Please review these details before completing your reservation.

14. How can I update my account information?

Log in to your account and go to the "Account Settings" section. Here, you can update your personal details, including your email address, phone number, and payment information.

15. What do I do if I encounter a problem with my booking?

If you encounter any issues with your booking, please contact our customer support team immediately. We will assist you in resolving the problem or making necessary changes to your reservation.

16. How do I apply a discount code or promotional offer?

Enter your discount code or promotional offer in the designated field during the checkout process. The discount will be applied to your total amount. If you encounter issues, contact our support team for assistance.

17. What should I do if I need a refund?

Refund requests are handled according to the hotel’s cancellation policy and our booking terms. If you are eligible for a refund, it will be processed to your original payment method. For assistance, contact our customer support team.

18. Do you offer travel insurance?

We do not offer travel insurance directly. However, we recommend purchasing travel insurance through a third-party provider to cover potential issues such as trip cancellations or medical emergencies.

19. How can I leave a review for a hotel?

After your stay, you will receive an email invitation to leave a review. You can also leave a review on the hotel’s page on our website by logging into your account and navigating to your reservation details.

20. What is your policy on privacy and data security?

We take your privacy seriously and use advanced security measures to protect your personal information. For details on how we handle your data, please review our Privacy Policy.