1. Reservation Process
- Booking Channels: Reservations can be made through our website or by contacting our reservation team directly.
- Confirmation: A booking confirmation will be sent via email, call or SMS once your reservation is complete. Please ensure your contact details are accurate when submitting your reservation.
- Payment Methods: We accept list of payment methods such as Bank Transfer where we highly recommend MPESA payments as it is quick and efficient for provision of after receipt payments.
- Deposit: When booking to secure your reservation, you are highly requested to make full payments as per indicated to therefore avoid any inconveniences when making a reservation with the specified hotel.
- Full Payment: Full payment may be required upon booking depending on the rate type and booking conditions.
- Standard Cancellation: Cancellations made 24Hrs before the check-in date are eligible for a full refund of the deposit.
- Late Cancellations: Cancellations made more than 24Hrs of the check-in date may incur a cancellation fee equivalent to 30% of the total booking value.
- No-Show: In case of a no-show, the total booking amount will be charged as a cancellation fee.
- Changes: Modifications to your booking (e.g., dates, room type) can be made subject to availability and may incur additional charges.
- Notice: Please contact our reservations team as soon as possible if you need to make changes to your booking.
- Check-In Time: Check-in begins at specified day and time . Early check-in may be available upon request and subject to availability.
- Check-Out Time: Check-out is therefore communicated by the specific hotel as per booking agreement. Late check-out may be available upon request and subject to availability.
- Requests: Any special requests (e.g., room preferences, accessibility needs) should be made at the time of booking or as early as possible. While we will do our best to accommodate, these requests are not guaranteed.
- Rates: Rates are subject to change and may vary based on demand, seasonality, and availability. The rate confirmed at the time of booking will be honored.
- Availability: Rooms and rates are subject to availability at the time of booking.
- Groups: For group bookings e.g., more than 4 rooms, please contact our group sales team directly. Special rates and terms may apply.
- Pets: Different hotels have different pets policy and we always do an enquiry for our clients whether pets are allowed, restrictions, or additional fees charged.
- Data Protection: Your personal information is collected and stored in accordance with our privacy policy and will only be used for booking-related purposes.
- Reservations: For any questions or concerns regarding your booking, please contact our reservations team at [contact details].